Payment Policy
This Payment Policy explains how Mowlitia (“we”, “our”, or “us”) handles payments, payment information, and related processes for purchases made through Mowlitia.
By placing an order with us, you agree to the terms outlined below.
Accepted Payment Methods
We currently accept the following secure payment methods:
▹ Major credit and debit cards: Visa, MasterCard, American Express
▹ Apple Pay and Google Pay (when available at checkout)
All transactions are processed in British Pounds Sterling (£) for orders placed within the United Kingdom.
Payment Information
Accuracy & Responsibility
When placing an order, you agree to provide complete, accurate, and up-to-date billing details, including:
▹ Email address
▹ Billing and shipping address
▹ Payment information
Providing accurate information helps prevent processing delays and delivery issues.
Pricing & Promotions
Pricing Policy
All product prices on Mowlitia are displayed in GBP (£) and include applicable UK taxes, unless otherwise stated.
We reserve the right to adjust prices, modify product availability, or discontinue products at any time without prior notice.
Promo Codes
▹ Discount or promotional codes must be entered at checkout
▹ Promo codes cannot be applied after an order has been placed
▹ Promo codes cannot be combined unless explicitly stated
Order Confirmation & Receipts
Order Confirmation
After placing your order, you will receive an order confirmation email containing:
▹ Items purchased
▹ Selected shipping method
▹ Billing and contact details
This email serves as your purchase receipt.
Invoice
A detailed invoice will be included in your:
▹ Shipping confirmation email
Your invoice will include:
▹ Itemised list of products
▹ Applied discounts (if any)
▹ Shipping or handling fees (if applicable)
Payment Processing
Authorisation
By submitting your payment information, you authorise Mowlitia to charge the total order amount to your selected payment method.
All payments are securely processed using encrypted payment gateways that comply with PCI DSS security standards.
Payment Failure
If your payment is declined or fails:
▹ You will be notified by email
▹ Your order will not be shipped until payment is successfully completed
▹ You may be asked to use an alternative payment method
Disputes & Chargebacks
If There’s an Issue
If you experience any issues such as incorrect items, missing parcels, or billing discrepancies, please contact us immediately at:
📧 care@mowlitia.com
We will review your case and work to resolve it promptly and fairly.
Chargebacks
▹ All chargebacks are fully investigated
▹ If a chargeback is found to be unfounded or fraudulent, the customer may be responsible for:
▹ The full order amount
▹ Any associated administrative or investigation fees
Contact Us
If you need assistance regarding payments, please contact us:
▹ Website: Mowlitia
▹ Email: care@mowlitia.com
▹ Phone: +44 800 912 4141
▹ Address:
312 Bethnal Green Road
London, E2 0AG
United Kingdom
Customer Service Hours (GMT – London)
▹ Monday to Friday: 09:00 – 18:00
▹ Saturday: 10:00 – 14:00
▹ Average response time: 24–48 hours
▹ For additional support, please visit our Contact Us page