Billing Terms & Conditions
These Billing Terms & Conditions explain how Mowlitia (“we”, “our”, or “us”) manages billing, payments, and related processes for purchases made through our website. By placing an order with us, you agree to the terms described below.
Accepted Payment Methods
Mowlitia provides several secure payment options to make checkout simple and reliable.
▹ Visa, MasterCard, American Express, Apple Pay, and Google Pay (when available at checkout)
All payments for orders placed within the United Kingdom are processed in British Pounds Sterling (£).
Billing Information
When placing an order, customers must provide complete and accurate billing and delivery information. This includes your email address, billing address, shipping address, and payment details. Providing accurate information helps ensure your order can be processed efficiently and prevents delays in payment verification or delivery.
Pricing & Promotions
All product prices displayed on the Mowlitia website are listed in GBP (£) and include applicable UK taxes unless otherwise stated.
Prices and product availability may occasionally change. However, any changes will not affect orders that have already been confirmed.
Promotional or discount codes may be offered from time to time. These codes must be entered during checkout in order to be applied to an order. Once an order has been placed, promotional codes cannot be added retroactively. Unless explicitly stated, promotional offers cannot be combined.
Order Confirmation
After a purchase is completed, you will receive an order confirmation email confirming that your order has been successfully received.
This confirmation typically includes important information such as:
▹ Your order number
▹ The items purchased
▹ Billing and shipping details
▹ The selected shipping method
Invoice
A detailed invoice is generally included in the shipping confirmation email sent once your order has been dispatched. This invoice may include the itemised list of purchased products, any applied discounts, and shipping charges where applicable.
Payment Processing
By submitting your payment information during checkout, you authorise Mowlitia to charge the total order amount to the payment method provided.
All payments are processed through secure encrypted payment gateways that comply with recognised PCI DSS security standards. Mowlitia does not store full credit or debit card details.
Payment Failure
If a payment cannot be completed or is declined, you will be notified by email. Orders will not be processed or shipped until payment has been successfully completed. In some cases, customers may be asked to use an alternative payment method.
Disputes & Chargebacks
If you experience an issue with a charge, incorrect item, missing order, or billing discrepancy, we recommend contacting our customer support team first so we can assist you promptly.
All chargebacks are carefully reviewed and investigated. If a chargeback is determined to be unfounded or fraudulent, the customer may be responsible for the full order amount as well as any associated administrative or investigation costs.
Contact Us
Need assistance? We’re here to help:
Email: care@mowlitia.com
Phone: +448009124141
Address: 257 Green Street, London E7 8LJ, United Kingdom
Business Hours (GMT – London):
▹ Monday to Friday: 9:00am – 5:00pm
▹ Saturday & Sunday: 10:00am – 2:00pm
Average Response Time: 24–48 hours
For additional support, please visit our Contact Us page.